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Tender’s Privacy Policy

Updated 1st May 2018

Privacy statement

Tender Education & Arts will only collect, process and store information about you that you have willingly provided. We aim to be open about collecting this information and clear about what we will use it for.

We will process your personal data on the basis of your consent and/or our legitimate interests (which include the administration and delivery of our education and training programmes, the provision of information about our services, campaigns and fundraising activities, management of relationships with our volunteers, donors and other supporters and for compliance with applicable laws, rules and regulations).

We will never sell or swap your details. We may share your information with third parties in the process of managing your engagement with us, such as payment processors for donations.

If you change your mind after ‘opting in’ to receive our information, you can unsubscribe using the link in an email, write to home@tender.org.uk or call 020 7697 4247 and let us know. Our Designated Data Protection Lead is Susie McDonald.

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.

We use external companies to collect or process personal data on our behalf. We undertake checks on these companies before we work with them and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collect or have access to.

Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

There are times when we may be forced to share your information with police, regulatory bodies or legal advisors without your permission (sometimes referred to as ‘breaching confidentiality’). This could be for one of the following reasons:
• where the user is disclosing information about an act of terrorism;
• where a court orders Tender to disclose information;
• where there is reasonable cause to suspect that an adult’s life may be in immediate danger;
• where there is reasonable cause to suspect that a child or young person may be experiencing or at risk of experiencing significant harm.

 

Building profiles of supporters and targeting communications

When you give us a donation or sign up to support us in other ways we will ask for your information. We use this information to manage your engagement with us, such as processing your donation and telling you what we do with the support we receive, supporting your event with follow up information and information about related activities, sending you information about our campaigns so that you can take part in supporting our work, to provide you with a service and to record how you would like to hear from us.

 

Cookies

Tender’s website uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

 

Keeping your data safe
We constantly work to make sure that your data is properly protected through encryption, firewalls and monitoring.

We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.

 

Keeping your information up to date and how long we keep it for

Where possible we keep our records up to date and use public records to do this in some cases. We are more easily able to do this if you let us know when your details change.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.

If you request that we stop sending you marketing materials or our newsletter, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

 

Right to access your information

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

You also have a right to us to correct, delete, or restrict your personal data. You may ask us to send your information to someone else, or to give you information in a way that makes it easy for you to pass on. You can also object to or withdraw your permission for us to process your information, which we will do unless it is necessary for the purpose you have provided it, such as processing your donation.

If you want to exercise any of these rights, send a description of your request (including the information you want to access, if applicable) and proof of your identity by post to Tender Education & Arts, Resource Centre, 356 Holloway Road, N7 6PA. We cannot accept requests via email, so that we can ensure we provide the information to the correct person.

 

Right to complain

If you are not happy about the way in which we are processing your personal data, please contact us at home@tender.org.uk. You also have the right to make a complaint to the UK Information Commissioner’s Office.

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